After the Pause: This Is How Borrowers Are Preparing for Resumption of Student-Debt Payments

Like millions of student-loan borrowers, Kate Eminger is in limbo. She doesn’t know how much her student-loan bill will be when the years-long pandemic-era freeze on payments ends. Eminger’s loans were transferred during the pandemic to a new servicer, but she’s struggled to communicate with the organization, which could help her learn her monthly payment amount. She’s also rushing to take steps that could provide her access to a loan-forgiveness program for public servants.