‘Under Pressure’: Federal Officials Face Financial-Aid Officers Grappling With the FAFSA Crisis

Richard A. Cordray, chief operating officer of the Education Department’s Federal Student Aid office, has overseen the disastrous rollout of the form that makes colleges possible for millions of students. On Tuesday, he spoke to college officials who are scrambling to mitigate the unfolding crisis caused by problems with the new Free Application for Federal Student Aid, or FAFSA.